How do I know which branch I should contact for my shipment?

Each of our branch offices has designated service area it serves.  Each of our branch offices has designated service area it serves.
For North America, if you scroll over the map in the Network/North America page, it will highlight the designated service area for each branch.

What documents are required when shipping from US via air?

Below documents are required to ship from US via air. Below documents are required to ship from US via air.

  1. Commercial invoice & packing list
  2. Shipper’s Letter of Instructions (SLI) – This form needs to include the tax I.D. number of the (shipper’s) company and it also needs to include the HS Code of the shipment. The tax I.D number and the HS code is used for AES filing.
  3. TSA Consent to Search Form – For all air shipments, shippers must provide a form stating that they allow TSA to search.  The form must be completed on shippers’ company letterhead and signed.

Additional documents may be necessary depending on the commodity being shipped.For example, FTA applicable commodities will need Certificate of Origin to certify that commodity was manufactured in the USA.

Once you are ready to ship, our air export team can assist you further with more details.

What is AES?

AES (Automated Export System) is a system used to electronically declare international exports. All shipments exceeding $2,500.00 in value must be filed to the Census Bureau to help compile U.S. export and trade statistics. The filing can be either completed by the shipper themselves, or by the freight forwarder (with permission from the shipper – SLI form)

What is a HS Code?

HS/harmonized code, or otherwise known as a SCHEDULE B number, is a ten digit standardized numerical method of classifying products (commodity) by the World Customs Organization (WCO).

HS Code is necessary for both export from US and import into the US.

What charges will be incurred for import shipments to US?

Below chart, USA Inbound Shipment Rate Glossary, lists charges related to inbound shipments to US.

What are different types of containers for ocean shipment?

Types of containers have been organized for you under our Resources tab.

We hope you find all the details regarding the containers including dimensions helpful. Actual availability of containers depends on each steamship line carrier. Our ocean export team will gladly assist you with any further questions or concerns.

Why do I have to use heat treated pallet?

Using heat treated pallets marked with ISPM15 is an international requirement governed by the International Plant Protection Convention (IPPC) which is a 1951 multilateral treaty overseen by the Food and Agriculture Organization that aims to secure coordinated, effective action to prevent and to control the introduction and spread of pests of plants and plant products

US is among over 100 countries who participate in this regulation. For listing of all countries involved, refer to below site.


What is incoterm?

The Incoterms rules or International Commercial Terms are a series of pre-defined commercial terms published by the International Chamber of Commerce (ICC) that are widely used in International commercial transactions or procurement processes. A series of three-letter trade terms related to common contractual sales practices, the Incoterms rules are intended primarily to clearly communicate the tasks, costs, and risks associated with the transportation and delivery of goods.

Under our Resource tab, you can find information regarding all incoterms.
Please feel free to contact us if you have any further questions or concerns.

How do I fill out the FTA Certificate of Origin?

Click Below link to download a document contains a template for FTA Certificate of Origin and related instruction. Click Below link to download a document contains a template for FTA Certificate of Origin and related instruction.

Template for FTA Certificate of Origin and related instruction

How do I determine the nearest Port/CY/Airport for my shipment?

Determining the nearest Port/CY/Airport can be a challenging process. It would differ by carriers servicing each area and what you find on internet might not be a feasible route.

Please contact us and we will assist you with determining nearest Port/CY/Airport for your shipment needs.

What is ISF and what kind of information is required?

In response to the Safe Port Act of 2006, U.S. Customs & Border Protection (CBP) is collecting additional data electronically from both importers and ocean carriers for improved high-risk targeting, and to prevent smuggling thereby ensuring a greater level of cargo safety and security.

This means that importers or their agents are required to transmit the additional data elements to CBP either via the Automated Broker Interface (ABI) or ACE eManifest (M1) at least 24-hours prior to cargo laden on board an ocean vessel destined to the United States.

Data elements that are required from the Importer are

  • Manufacturer name and address
  • Seller name and address
  • Container stuffing location
  • Consolidator (stuffer) name and address
  • Buyer name and address
  • Ship to name and address
  • Importer of record number
  • Consignee number
  • Country of origin of goods
  • Commodity HTS number (to 6 digits)
  • Bill of Lading Number
CBP began enforcing compliance to the regulation effective from July 9, 2013. Enforcement actions can include the issuance of liquidated damages to the importer of record in the amount of $5,000 per violation, maximum $10,000 per ISF for late, inaccurate and/or incomplete ISFs, cargo holds and cargo examinations.